Please note that we can only offer returns, refunds and exchanges on purchases made directly through our website, in our retail location or through DYP's pop-up/booth at shows and events. Any returns, refunds or exchanges purchased through our partner retailers will have to go through them directly.



At DYP, we are passionate about delivering the best products to you. We've put in countless hours of research and development to ensure that our products meet the highest standards. However, we understand that sometimes our products may not meet your needs. That's why we offer a 100% satisfaction guaranteed return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of the original purchase date. Please note that products must be new or lightly used to qualify for our guarantee. So go ahead, shop with confidence and experience the best of DYP. Please feel free to email use at

  • Name
  • Order #
  • Item to be returned
  • Reason for return
  • Pictures (If it helps us better understand why it didn't meet your needs)

Each request will be evaluated on a case by case basis. Please note the cost of shipping will not be refunded, only the item itself. We'll get back to you within 3-5 business days!  


If you haven’t received a refund yet, please check your credit card account again first. It may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 



We will gladly replace any items that are damaged or defective. Please contact us at with the following:

  • Name
  • Order #
  • Item to be exchanged
  • Reason for exchange
  • Pictures of damage or defect

Each request will be evaluated on a case by case basis. We'll get back to you within 3-5 business days!